Shipping policy

Shipping & Delivery Policy

This Shipping Policy explains where SlikWork ships, how long orders take to be processed and delivered, what shipping costs, how tracking works, and what happens if a shipment is delayed. It forms part of our Terms of Service.

Where We Ship

Orders can be delivered to addresses in the United States. At this time we are unable to deliver to P.O. boxes, military addresses or outside the continental United States; if you enter an address we cannot serve, we will contact you and cancel and refund the order if no alternative address is available.

Our Fulfillment Network

Orders are fulfilled from the United States, China and the European Union, depending on the product and stock location closest to you. Some items are dispatched directly from our partner warehouses abroad; these shipments take longer to arrive and travel through international customs — the delivery estimate shown at checkout already accounts for this. We ship with USPS, UPS and JS Express and comparable carriers. Orders containing several items may be shipped in separate parcels, each with its own tracking number, at no extra cost to you.

Delivery Times

After processing, delivery takes 8–15 business days with Standard Shipping and 7–12 business days with Express Shipping. Counting processing, a standard order arrives about 9–17 business days after purchase. These estimates are based on our actual carrier performance and are given in business days (Monday–Friday, excluding holidays); they are not guaranteed dates and can be affected by weather, customs processing, peak-season carrier volume and incorrect address details. If we learn that an order cannot ship within the promised time, we notify you as described under "Delays".

Shipping Costs

We offer two shipping options at checkout:

• Standard Shipping — USD 6.94, estimated delivery 8–15 business days after dispatch. Free on orders of USD 159 or more.
• Express Shipping — USD 32.95, estimated delivery 7–12 business days after dispatch. Not eligible for free shipping.

The shipping cost is shown in your cart and at checkout before you pay; the total displayed at checkout is the total charged to your card, with no handling fees added later. Import duties and taxes, where they apply, are explained in the "Customs, Duties and Taxes" section.

Order Processing

Orders are processed within 1–2 business days after payment is confirmed (business days are Monday to Friday, excluding U.S. federal holidays). Processing covers payment verification, picking, quality check and packing. Orders placed on weekends or holidays are processed on the next business day. You receive a confirmation email when the order is placed and a second email, with tracking, when it ships.

Delays

We take our shipping promise seriously. If we become aware that your order cannot be shipped within the time promised at checkout, we will contact you before that date with either a definite revised shipping date or, if we cannot determine one, an explanation. In every case you may cancel the order and receive a full and prompt refund — just reply to our notice or email info@slikwork.com; cancelling costs you nothing. If a revised date is more than 30 days after the original one, or if we have already delayed once, your order is cancelled and refunded automatically unless you expressly tell us you want to wait. Refunds for cancelled orders are issued within 7 business days. This procedure follows the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).

Following Your Parcel

Every order ships with a tracking number, sent to you by email as soon as the carrier scans the parcel. You can follow your delivery at any time at slikwork.com/apps/parcelpanel. Tracking may take 24–72 hours to show the first scan, and international parcels can show no movement for a few days while in customs — this is normal. If tracking has not updated for 10 business days, contact us and we will open an inquiry with the carrier.

Import Duties and Taxes

Because some orders travel from our warehouses abroad, they pass through customs on entry to the United States. U.S. duties now apply regardless of parcel value (the de minimis threshold ended in 2025). We ship duties-paid: the price you see already covers any U.S. import duties and taxes, and no payment is requested at your door. Should a carrier ask for one in error, tell us before paying. For U.S. orders, sales tax is calculated at checkout based on the shipping address.

Shipping Address

Please check your shipping address carefully before completing your order; we ship to the address exactly as entered. If you notice a mistake, contact us immediately — we can correct the address until the order ships, but not afterwards. Parcels returned to us because of an incorrect or incomplete address, or because they were unclaimed, are refunded minus the actual shipping and return costs, or reshipped at your request once the corrected address and any reshipping fee are confirmed.

Problems in Transit

Risk of loss passes to you on delivery, as confirmed by the carrier's tracking record. If your tracking shows no delivery scan and the estimated window has passed by more than 10 business days, contact us: we open a trace with the carrier and, if the parcel is confirmed lost, we send a replacement or issue a full refund — your choice. If a parcel is marked as delivered but you have not received it, check with household members and neighbors, then contact us within 7 days so we can investigate with the carrier. If an item arrives damaged, photograph the packaging and the item before discarding anything and contact us within 7 days; we replace or refund it at no cost to you.

Contact Us

Our team can help with any delivery question: info@slikwork.com · WhatsApp +1 (917) 324-5642 · +1 (917) 324-5642 · contact form. Hours: Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET). Please include your order number so we can look it up straight away.

This Shipping Policy was last updated on September 21, 2026 and applies to all orders placed on or after that date.